How To Become an Emergency Dispatcher

Industrial Engineering

Emergency Dispatcher

There will always be urgent situations in which someone is in need of immediate help. An emergency dispatcher is the lifeline who takes the calls for assistance and sends the appropriate responders to help. Emergency call handling New Milford CT takes particular training, skills, and qualities. Not everyone is up to the challenge. However, if you think you have what it takes, here are some steps to becoming an emergency dispatcher. This is a simplification of the process.

1. Assess Your Skills and Abilities

You will learn most of the specific skills you need as an emergency dispatcher on the job after you are hired. However, there are general skills and abilities that are necessary for the job. Some of these are personal qualities, such as the ability to stay calm and focused in the face of a crisis. Others are skills that you learn over time, such as the ability to analyze problems, evaluate options, make split-second decisions, and communicate clearly and effectively.

2. Gain the Necessary Education

There is not a universal education requirement for emergency dispatchers. Some communication centers require only a high school diploma or its equivalent, while others may require at least some college education. You will need to find out ahead of time what the requirement is in your community and gain the necessary education if you are not quite up to the required level.

3. Prepare To Work Odd Hours

Emergency dispatch needs to be staffed at all hours of the day. In fact, more emergencies tend to occur during the second or third shift, so the demand for dispatchers tends to be greater during these hours. This is not to say that you cannot work daytime hours at all as an emergency dispatcher, but you may not have complete freedom to arrange your own schedule.

Becoming an emergency dispatcher requires the completion of a comprehensive training program. Before you can enter training, however, you typically need to pass a pre-employment test.